How long will it take for my item to get delivered?
Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that
NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.
How can I track my order?
When you order with BestPODGifts you are emailed out a unique order ID. You can lookup your order any time here: http://bestpodgifts.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at youremail.com
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to [SUPPORT EMAIL] and we'll get you a new one out!
Thank you for stopping by bestpodgifts.com today. If you've landed on this page you either have questions about your order or you're looking for a way to get in touch with us.
Before you contact us, please go through our very detailed Frequently Asked Questions page (most questions are answered there).
If you've gone through the FAQ page already and still don't have an answer for your question please feel free to e-mail [SUPPORT EMAIL].
Order Support - Tracking Your Order
If you have placed an order with bestpodgifts.com, but it hasn't been delivered yet you can track your order here.
For any other concerns with your order please e-mail [SUPPORT EMAIL]. Include any order details you can, and if possible, a copy of the e-mail that was sent to you from us when you ordered your item.
DMCA & Takedown Notices
At bestpodgifts.com we have a full team of people who review campaigns to make sure that if any sellers are using infringing content that the campaigns will be reviewed and then taken down. If you have concerns about any campaigns on our website please contact [SUPPORT EMAIL] with the campaign URL and reason why you have issues with the content. We take this very seriously. For any infringements, trademark violations, or DMCA notices please send your letter to [SUPPORT EMAIL].
All Company Contact Information
NOTE: since all of our transactions and business take place digitally, we do most all of our communication digitally. E-mail is the best way to reach us and the mail address should only be used to communicate documents or items that are not transferable by e-mail.
[PHONE NUMBER] (Monday - Friday : We also can receive your voicemail message here)
Thanks again for stopping by bestpodgifts.com. If you need to contact us for anything please e-mail [SUPPORT EMAIL].
Have a great day,
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